FAQs
Frequently asked questions: Kuwait
Where do you deliver?
We deliver to Saudi Arabia and Kuwait.
How long does delivery take?
Delivery usually takes 2-3 business days in main cities. Other areas may take 3-5 business days. No delivery attempts are made on Fridays.
How much does delivery cost?
Delivery costs KWD 5.033 for orders under KWD 18.681. Delivery is free on orders from KWD 18.681.
Which currency is used for delivery fees?
Delivery fees are shown in Kuwaiti dinars (KWD) for convenience; the exact amount is shown at checkout.
Is there a maximum order value?
Orders above KWD 85.214 cannot be placed in one go. Please split your order.
How can I pay?
Pay online at checkout by credit or debit card, Apple Pay or Google Pay, or in instalments with Tabby or Tamara. Cash on delivery is not available.
Will I pay anything at the door?
Orders are paid in full at checkout, with nothing to pay at the door. No VAT is added in Kuwait.
How do returns and refunds work?
Returns are free within 365 days of delivery, with a full refund. Submit your request through account.cicabelle.com. After receiving the request, our team will confirm the best way to return the item or arrange a refund.
Why are some products unavailable?
Some products are not available for delivery to Saudi Arabia or Kuwait and are not shown in the Saudi or Kuwait store.
How can I contact Cicabelle?
For help, contact us on WhatsApp +971 58 259 4291.