Frequently Asked Questions

We are proud to offer next-day delivery as well as express delivery (within 4 hours) for a fee of 35 AED. Additionally, we provide free cash on delivery exclusively within the UAE.

Yes, caters to a global audience and offers international shipping options for our valued customers.

We stand by the quality of our products. offers a generous 1-year full money-back guarantee for your peace of mind.

All products listed on are 100% genuine. We understand the importance of authenticity, and upon request, we can provide an authenticity certificate for any item purchased from our website.

Absolutely. We prioritize the security of our customers' information and transactions. You can trust our safe and secure payment options for a worry-free shopping experience.

We're keeping up with technological advancements to ensure your convenience. accepts both Apple Pay and Samsung Pay options for transactions.

Even for orders placed with cash on delivery, we offer a hassle-free online refund system. All you need to do is request a refund online or send an email to We are here to ensure your satisfaction.

As per local banking regulations, the refund process generally takes 3-4 working days. We appreciate your patience as we work to process your refund.

Should you have any other questions, please don't hesitate to reach out. We're always here to assist you!

Before applying any serums or hair oils from our collection, we strongly advise customers to consult with dermatologists. Additionally, as a safety precaution, it's recommended to conduct a patch test on the arm to ensure your skin accepts the product without any adverse reaction. For instance, certain skin types might have reactions to ingredients like niacinamide or zinc. Therefore, always consult your dermatologist prior to application. Please note, will not be held responsible for any negative reactions caused by the products on your skin or body.