Return Policy

Return Policy

  • Coverage: United Arab Emirates.
  • Policy URL: Terms and Conditions
  • Accepts Returns: Yes.
  • Return Window: 365 days from the delivery date.
  • Return Window Extension: For purchases between Jul 1 to Dec 31, 2023, extended until Dec 31, 2024.
  • Return Method: By mail.
  • Item Condition: Accepts returns for new, slightly used, or items with a broken seal.
  • Restocking Fee: No fee.

Return Reasons and Fees:

  • Remorse: No fee.
  • Defective: No fee.

Return Process:

  1. Ensure the beauty item is in original/slightly used condition or has a broken seal with original packaging.
  2. Contact customer service at info@cicabelle.com to initiate the return.
  3. Securely pack the item with the original packing slip or a note with your name and order number.
  4. Affix the provided return label and drop off at the designated return location.

Refunds:

  • Processed upon receiving the item and confirming it meets return criteria.
  • Refund time may vary (5-10 business days) based on the bank or credit card company.  For Cash on Delivery, refunds will be initiated to your bank accounts only, this is in respect to the UAE laws.

Exchanges:

  • Direct exchanges not offered. Return the original item for a refund and place a new order for the desired product.

Damaged or Incorrect Items:

  • Contact customer service immediately for damaged or incorrect items.
  • Provided with a prepaid return label and a prompt replacement.

Changes to Return Policy:

  • Cicabelle reserves the right to modify the Free Return Policy at any time.
  • Changes are effective immediately upon posting on the Return Policy page.

Closing Message:

  • Expresses gratitude for choosing Cicabelle for beauty needs.
  • Emphasizes commitment to top-quality products and a seamless shopping experience.
  • Encourages reaching out for any questions or concerns about the Free Return Policy.