Return Policy
Return Policy
- Coverage: United Arab Emirates.
- Policy URL: Terms and Conditions
- Accepts Returns: Yes.
- Return Window: 365 days from the delivery date.
- Return Window Extension: For purchases between Jul 1 to Dec 31, 2023, extended until Dec 31, 2024.
- Return Method: By mail.
- Item Condition: Accepts returns for new, slightly used, or items with a broken seal.
- Restocking Fee: No fee.
Return Reasons and Fees:
- Remorse: No fee.
- Defective: No fee.
Return Process:
- Ensure the beauty item is in original/slightly used condition or has a broken seal with original packaging.
- Contact customer service at info@cicabelle.com to initiate the return.
- Securely pack the item with the original packing slip or a note with your name and order number.
- Affix the provided return label and drop off at the designated return location.
Refunds:
- Processed upon receiving the item and confirming it meets return criteria.
- Refund time may vary (5-10 business days) based on the bank or credit card company.
Exchanges:
- Direct exchanges not offered. Return the original item for a refund and place a new order for the desired product.
Damaged or Incorrect Items:
- Contact customer service immediately for damaged or incorrect items.
- Provided with a prepaid return label and a prompt replacement.
Changes to Return Policy:
- Cicabelle reserves the right to modify the Free Return Policy at any time.
- Changes are effective immediately upon posting on the Return Policy page.
Closing Message:
- Expresses gratitude for choosing Cicabelle for beauty needs.
- Emphasizes commitment to top-quality products and a seamless shopping experience.
- Encourages reaching out for any questions or concerns about the Free Return Policy.