Return Policy

Return Policy

  • Coverage: United Arab Emirates.
  • Policy URL: Terms and Conditions
  • Accepts Returns: Yes.
  • Return Window: 365 days from the delivery date.
  • Return Window Extension: For purchases between Jul 1 to Dec 31, 2023, extended until Dec 31, 2024.
  • Return Method: By mail.
  • Item Condition: Accepts returns for new, slightly used, or items with a broken seal.
  • Restocking Fee: No fee.

Return Reasons and Fees:

  • Remorse: No fee.
  • Defective: No fee.

Return Process:

  1. Ensure the beauty item is in original/slightly used condition or has a broken seal with original packaging.
  2. Contact customer service at to initiate the return.
  3. Securely pack the item with the original packing slip or a note with your name and order number.
  4. Affix the provided return label and drop off at the designated return location.


  • Processed upon receiving the item and confirming it meets return criteria.
  • Refund time may vary (5-10 business days) based on the bank or credit card company.


  • Direct exchanges not offered. Return the original item for a refund and place a new order for the desired product.

Damaged or Incorrect Items:

  • Contact customer service immediately for damaged or incorrect items.
  • Provided with a prepaid return label and a prompt replacement.

Changes to Return Policy:

  • Cicabelle reserves the right to modify the Free Return Policy at any time.
  • Changes are effective immediately upon posting on the Return Policy page.

Closing Message:

  • Expresses gratitude for choosing Cicabelle for beauty needs.
  • Emphasizes commitment to top-quality products and a seamless shopping experience.
  • Encourages reaching out for any questions or concerns about the Free Return Policy.