App Privacy Policy

Last updated: 2 November 2026

This policy explains what personal data the Cicabelle app for iPhone ("the app") collects, why, who it is shared with, and the choices you have. It adds to our website Privacy Policy, which continues to apply to cicabelle.com.

Cicabelle is operated from the United Arab Emirates. Contact us at info@cicabelle.com or on WhatsApp at +971 58 259 4291.

1. What we collect and why

You can browse and shop in the app without creating an account.

  • Name, email, phone number and delivery address, when you check out or create an optional account, to process, deliver and support your order.
  • Payment details, at checkout. They are processed by Shopify and our payment providers. Cicabelle does not see or store your full card number.
  • Order history, when you buy or look up an order with Track Order, to show your orders and delivery status.
  • Phone number or order number, when you use Track Order, to find your order.
  • Name, email and your message, when you use "Ask a question" on a product, to answer you.
  • Account ID, if you create an optional account on our customer portal, to show your orders, Glow Rewards and store credit.
  • Your skin concerns, typed or spoken, and an optional skin photo, only if you use Derma Guru, our AI skin advisor, and agree to its consent screen, to give you cosmetic skincare guidance and product suggestions.

The app does not collect your location, contacts or browsing history, does not use advertising identifiers, and does not track you across other companies' apps or websites. We do not sell your personal data.

2. Microphone, camera and photos

The app asks for access to the microphone, camera or photos only when you choose to talk to Derma Guru or add a skin photo. You can refuse, or change this at any time in iPhone Settings. The rest of the app works without it.

3. Derma Guru and OpenAI

Derma Guru is provided by our skin advisor service (idermaguru.com) and is powered by OpenAI. Before anything is sent, Derma Guru shows a consent screen. If you agree, what you type, what you say (your voice is converted to text) and any photo you choose to add are sent to OpenAI to generate your guidance. Under OpenAI's API terms this data is not used to train their models. Derma Guru gives cosmetic, over-the-counter guidance only. It is not a diagnosis or a substitute for medical advice. Please do not share information you would rather keep private.

4. Who we share data with

We share personal data only with the companies that help us run the store, and only for the purposes above:

  • Shopify: our store platform, checkout and customer accounts.
  • Payment providers: card and Apple Pay processing, and Tabby or Tamara if you choose to pay in instalments.
  • Delivery partners such as Quiqup: to deliver your order.
  • OpenAI: only through Derma Guru, and only after you agree.
  • WhatsApp: only if you choose to contact us there.

We may also disclose data when the law requires it.

5. How long we keep data

We keep order and payment records for as long as UAE law requires for accounting and tax. We keep account data until you delete your account. Derma Guru conversations are kept only as long as needed to provide the service.

6. Your choices and rights

You can ask us to access, correct or delete your personal data by contacting us at info@cicabelle.com.

Delete your account from the app: open the Account tab, tap Delete account, sign in, select Delete my account, tick the confirmation and select Request account deletion. You can also start at account.cicabelle.com/delete-account. Your request is sent to Shopify's customer data erasure process and completes within 30 days. Records we must keep by law, such as invoices, are kept only for that purpose.

7. Children

The app is not directed to children under 13, and we do not knowingly collect their personal data.

8. Changes

We will post any changes to this policy on this page and update the date at the top.